RETURNS

Returns & Refunds Policy

Effective Date: February 22, 2025

1. Order Issues & Eligibility for Returns

Since our products are printed on demand through Printify, we only accept returns or refunds for the following reasons:

✔ Damaged or Defective Items – If your order arrives with a manufacturing defect or damage, we’ll replace it at no extra cost.
✔ Incorrect Item Sent – If you receive the wrong item, size, or design, we’ll correct the mistake.

🔹 We do NOT accept returns or exchanges for size selection mistakes or buyer's remorse. Please refer to our size chart before placing your order.

2. How to Request a Replacement or Refund

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at contact@sillytownstore.com with:

✔ Your order number
✔ Clear photos of the issue (showing the product and defect)
✔ A short description of the problem

We’ll review your request and, if approved, we’ll either:

  • Send a free replacement OR
  • Issue a full refund to your original payment method

⏳ Processing Time: Refunds may take 5-7 business days to reflect in your account.

3. Cancellations & Changes

Because all products are made to order, we can only accept cancellations or modifications within 24 hours of placing the order.

After this period, the order has already entered production and cannot be changed or canceled.

4. Lost or Undelivered Packages

If your order has not arrived within the expected shipping time:
✔ Check your tracking number for updates.
✔ Contact the shipping carrier for more details.
✔ If your package is lost in transit for more than 30 days (U.S.) or 45 days (internationally), contact us, and we’ll send a replacement or refund.

We are not responsible for delays caused by carriers, customs, or incorrect addresses provided at checkout.

5. Non-Returnable Items

Due to the custom nature of print-on-demand, we do not accept returns or refunds for:
❌ Change of mind or ordering the wrong size/color
❌ Personalized/customized items
❌ Items returned due to incorrect address submission

🔹 TIP: Always double-check the size chart before ordering!

6. Contact Us

For any refund or return inquiries, contact us at:
📧 Email: contact@sillytownstore.com
🌍 Website: https://sillytownstore.com